Do you offer customer pick-up?
Yes we do! Check our Pickup/Delivery page for more details.
Do you offer delivery?
Yes we do! We offer Free Round-Trip Delivery as well as Scheduled Delivery and Setup/Breakdown service. We deliver to Salt Lake, Utah, Weber, Davis, Wasatch, Cache, Sanpete, and Juab counties and all surrounding areas. The charges can be found on our Delivery and Pick Up page. There may be additional charges based on the complexity of the delivery. The base charge is based on an easily accessible drop off location. Stairs and other obstacles may increase the cost.
How do I place a rental order?
We are proud to offer super easy online booking on our Product Catalog page. Simply add your rental dates and the catalog will show exactly what is available for your dates. Add your items to the cart and check out just like any other online store! We will then get in contact with you to verify a good time for delivery or pick-up on your selected dates. You can also text us at (385) 501-4124 or email Contact@BeeReadyRentals.com to make an order.
What if I need to cancel?
Cancelations can be requested up until 72 hours before your rental begins. The full balance is due if canceled within 72 hours. The Reservation Deposit is non-refundable.
How long is included in the rental price?
We are proud to offer 5 days in all our prices. This gives ample time to receive the items, set up, decorate, and get everything in order before guests arrive. We don’t want you to feel rushed when everything is over and the guests go home, so our hope is 5 days gives enough time to arrange returning the rental items.
There is an item I want to rent, but it’s not on your website.
Please let us know! We are always working on expanding our inventory. If we do not currently offer an item you’d wish to rent, we may be able to acquire it before your event.
How far in advance should we reserve our items?
As soon as possible! We do try to make arrangements for last minute rentals but keep in mind, the closer to your event date, the fewer options you will have. Making your reservation 1-2 months in advance is generally enough to have most items available.
Do rental items need to be cleaned before returning?
We do expect items to be returned relatively clean. Chairs are expected to have some debris on the feet. Tables should have a quick wipe down before returning. If an unreasonable amount of debris, liquids, or stains are on the items upon return to us, you may be charged a cleaning fee based on the length of time it takes to get the item clean for the next customer.
Is a deposit required?
Yes! It is vital the Reservation Deposit is paid as soon as possible. We cannot hold your items without it. The Reservation Deposit is 25% and is non-refundable. If you need to cancel the event, it will be converted into a credit that can be used for a future rental.
How do payments work?
When making your reservation, a 25% non-refundable Reservation Deposit will be collected. It is best to pay this as soon as possible, as we cannot reserve your items until this is paid. Upon you receiving your rental items, the remaining balance will be charged to the card used to make the Reservation Deposit. Please let us know if you need to make other payment arrangements.
What happens if an item is stolen?
You are responsible for all rental items while they are in your possession. As it states in our contract, you will be charged for the disappearance of any rental item not returned within 10 days of the return date. We do try to keep things as cheap as possible for our customers, but keep in mind we will charge for the exact item that was lost or stolen.
What happens if we damage an item?
We understand things happen. If an item is broken due to regular and expected wear and tear, you will not be charged. If an item is damaged out of negligence such as abuse or leaving it outside in weather, you will be charged for either replacement parts or for the item entirely. We much prefer to repair our products, but that is sometimes not possible.
Do you offer set up service?
Yes we do. This needs to be arranged in advance and is not included in the delivery charge. We do require an organizer of the event or party to be present to verify exactly how everything should be laid out. The charge is based on a per item basis.
Do I need to be home at time of delivery?
We do prefer to meet with our customers to verify we are dropping off the items right where they need to be. If arranged before, we can leave the items in an area protected from the elements.
Can I make changes to my order after it is reserved?
Yes! If you have an order placed and need to make an adjustment, please get in contact with us as soon as possible. We will do everything we can to add or remove items from your order, but keep in mind rental items are rented on a first come, first served basis. The closer to your event date, the less likely additional items will be available, so let us know as soon as you can.
Can I get a refund for unused items?
No, all items are treated the same when we receive them back to our location. From cleaning after each rental, storage, then preparing for the next rental, the process is the same if an item is used or not. This ensures a great rental experience to each and every customer.
Everything you need to know to rent from Bee Ready Rentals. Still have questions? Head to our Contact Us page and send us a message!